International patient services
Six steps from first message to follow-up.
A coordinator keeps the route simple: records first, appointment planning next, then an escorted visit and a written follow-up path.
English, Chinese, Japanese, Korean, French and Arabic service capability.
Service charter
Service terms you can hold us to.
The charter turns the international desk into written operating standards: response time, report timing, quote validity, escorting and refund rules.
30-minute first reply
Inbound WhatsApp enquiries are answered within 30 minutes during service hours, then logged into the visit file.
ResponseSame-day main report
Screening guests receive the main report the same day; pathology and selected specialist results follow electronically in 3-7 working days.
ReportQuote valid for 7 days
Your personal written quotation lists the included items, deposit basis and cancellation terms, and stays valid for 7 days.
QuoteOne-to-one escort
A coordinator, interpreter and nurse route are assigned so registration, testing, doctor review and transfers are not left to you.
Escort30-minute doctor review
The review is planned as an unhurried conversation, with findings and next steps written into your report materials.
ReviewD-30 refund ladder
Cancellation terms are sent in writing: D-30 or more full refund minus processing fee; D-14 to D-29 50%; D-7 or after arrival by airline, medical and service status.
RefundSix-step journey
What you receive at each step.
The journey is built to reduce surprises: each step has a practical deliverable, not just a friendly promise.
1. Coordinator
One WhatsApp contact and a short intake checklist.
2. Records
Goals, history, medication and passport details collected before scheduling.
3. File
International desk creates your visit file and routes it internally.
4. Appointment
Screening slots, doctor review and pre-assessment are confirmed.
5. Arrival
Airport greeting, hotel transfer and next-day route card.
6. Follow-up
Main report, GP letter where suitable and electronic follow-up results.
Culture and privacy
Standards for families, ladies and Gulf guests.
These arrangements are requested before travel and confirmed in writing where staffing or clinical suitability matters.
Female care route
Female clinicians and nurses can be requested for ladies' examinations, with names shared before travel where possible.
Private room
VIP room arrangements can include changing, rest and private shower access within the planned route.
Halal meals
Halal dining can be arranged throughout the stay using the Guangzhou Muslim community and supplier network.
Prayer and rest
Prayer timing, quiet lounge time and family routing are built into the daily schedule rather than treated as afterthoughts.
Payment and protection
Visa, payment and refund points are handled before you fly.
- Visa-free routes for selected passport holders are checked at enquiry; treatment cases are assessed separately.
- International insurance direct billing may be reviewed; Visa, MC, Amex and JCB are supported by hospital channels.
- Deposit equals flight cost or 20% of the all-inclusive price, whichever is higher.
- Cancellation and refund rules are shared in writing with the quotation before payment.
FAQ
Common concerns, answered plainly.
Do I need to speak Chinese?
No. Interpreter support is arranged for registration, tests, doctor review and the rest of your stay.
Will I receive an English report?
Yes. The main report is issued in English for screening guests, with selected pathology or specialist results following in 3-7 working days.
Can family members be scheduled together?
Yes. Family visits can be planned with parallel routes, including ladies' arrangements for Gulf families where requested.